Refund policy
At Formality Fashion, our goal is to offer a transparent and straightforward shopping experience.
Please read this policy carefully before placing an order. By purchasing from our website, you agree to the terms set out below.
Return Period
Eligible items may be returned within 60 days of delivery, subject to the conditions below.
Conditions for Returns
An item is eligible for return if:
- It is unused, unworn, and undamaged
- It is in its original condition
- All original labels and packaging are intact
- The return request is submitted within the return period
- The return has been pre-authorized by our customer service team
Trying items on for fit (just as you would in a retail store) is permitted.
Where there are visible signs of wear, washing, or damage, a reduction in value may be applied.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 60 days of delivery so that we can review and resolve the issue as quickly as possible.
To submit a report, email support@formalityfashion.com with:
- Your order number
- Clear photos of the item and the original packaging
- A short description of the issue
Eligible claims submitted within this timeframe may qualify for a replacement, a partial refund, store credit, or another suitable resolution, depending on the circumstances and the evidence provided.
Claims submitted more than 60 days after delivery may no longer qualify for a free replacement or refund.
Items Excluded from Returns
Returns are not accepted for:
- Items damaged through improper use
Return Shipping
All returns must be sent to the return address provided by our customer service team following approval.
Customers are responsible for:
- All return shipping costs
- Choosing a shipping provider that supports customs clearance
- Ensuring accurate customs documentation
Formality Fashion is not responsible for return parcels that are delayed, rejected, or lost as a result of customs issues or incorrect shipping methods.
Return Address
Returns must be sent only to the return address provided by our customer service team after approval.
Returns sent to any other address cannot be processed.
How to Start a Return
To request a return, email support@formalityfashion.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Clear photos (required for damaged or defective items)
- Your full name and shipping address
You will receive instructions within 24 hours (Monday–Friday).
Order Cancellations
Orders may be cancelled within 30 minutes of purchase.
Once processing has begun, cancellation requests are no longer guaranteed and may be declined depending on the status of the order.
After delivery, a return may be requested in accordance with this policy.
Refunds
Once your return has been received and inspected:
- You will be notified of the outcome
- Approved refunds are issued to the original payment method
After we receive your return package, we will complete the inspection within 7 business days and issue your refund within that timeframe.
Once the refund has been processed, the funds should appear in your account and on your statement within 3–5 business days, depending on your bank, credit card, or payment processor.
Original shipping costs are non-refundable.
How Discounts Work When You Return Items
If your order included a promotional discount (such as bundle deals, Stack & Save, or buy-more-save-more offers) and you return part of your order, your refund may be adjusted.
Discounts are recalculated based on the items you keep, rather than on the items originally purchased.
Example: If you return items and, as a result, no longer meet the conditions of the promotion, the discount is removed and your refund is recalculated accordingly.
Refunds are always based on the final qualifying order value after returns.
Return shipping costs remain the customer's responsibility.
Where an item is defective, damaged, or not what you ordered, we cover return shipping.
Store Credit
In certain cases, store credit may be offered at our discretion.
Store credit is non-refundable and can only be issued once per order.
Failed Delivery or Incorrect Address
If an order is returned to us because of an incomplete or incorrect address provided at checkout, we may either:
- Arrange a redelivery once the parcel arrives back at our warehouse and the correct address has been confirmed, or
- Offer store credit as a gesture of goodwill, depending on the condition of the returned items
If the returned items are not in their original condition, a reduction in value may apply.
Policy Updates
Formality Fashion reserves the right to update or modify this policy at any time.
Changes take effect immediately upon publication on our website.